National Disability Insurance Scheme

NDIS Guide to mobility pathway Infographic


The transition to the National Disability Insurance Scheme (NDIS) remains one of the largest reforms in the welfare and service sector over the last few years. Any change, but particularly one of this size has extensive communication requirements in the lead up, during implementation and once the changes are in place.

The Problem

Since 2016, as NSW approached the rollout of the national scheme, Impress Design has collaborated with both DPC and FACS to ensure communication needs could be met effectively. The key goal was to ensure the changes and impacts were understood by:

  • participants
  • carers, family and helpers
  • wider community
  • social services and specialist caseworkers
  • NGO service providers.

The Execution

This long running effort and focus covers many creative outputs.

This included:

  • presentations and related collateral for community information sessions and ‘town hall’ meetings
  • packs specifically designed for children and young people to assist with communicating their wants and needs through the process
  • infographic fact sheets and social media collateral, communicating the benefits of the transition to the community
  • simplifying new procedures and operational guidelines by visualising process maps and copywriting procedural documentation for caseworkers and service providers
  • indigenous specific collateral
  • RFQ collateral and information packs for NGO service providers to understand their roles and responsibilities in the new scheme and apply for participation.

The Outcome

All communications collateral completed and distributed has been met with a positive response from service providers and the community. These materials continue to evolve and we are pleased to continue to be working to meet the communication needs surrounding the implementation and running of the NDIS.

Tue, 12/03/2019 - 16:38